Mondial Assistance
How can we help?*
How can we help?
You are here: Home > What we do > Automotive Assistance
Automotive Assistance
We are the premium assistance provider for automotive manufacturers, leasing companies, dealing groups and financial institutions in Australia. Our partners include numerous prestigious and well-respected brands and we continue to add value to their business—and their brand—by helping their customers in times of need.
Our universal approach to assistance—throughout the 33 centres we operate in 28 countries—is ‘how can we help?’ The specialist automotive assistance teams we recruit not only have professional skills and qualifications, they are adept communicators. They are accustomed to providing intuitive, emotional support in times of need and will be there always for customers in need.
We know that everybody needs help sometime in their life. We have a proven and sophisticated ability to manage complex networks of high quality providers and connect them with customers in need, wherever they are in Australia.
Mondial Assistance Australia is continually improving our capability to take on our partners’ identities. Our partners trust us to be their brand in the eyes of their customers. We respect that trust completely and our focus is on building customer relationships that continue to embrace and enhance our partner’s brand.
When a customer calls us for help, they will have an exceptional brand experience—a premium and caring customer experience that will immediately put them at ease and remind them of the core reasons they purchased the automotive brand in the first place.
Our dedicated team of specialised assistance coordinators provide immediate roadside assistance to customers, anywhere in Australia, 24 hours a day, 7 days a week.
Our assistance coordinators remain in constant contact with your customers during an incident. It’s not simply about providing quick service—the customer will know exactly what to expect.
If a breakdown is related to a flat battery and the battery has run out of life, Mondial Assistance sells our own batteries and these are installed and provide up to three years of warranty. Click on the pdf below to find out more information on our battery warranty.
Mondial Assistance roadside is designed to be a complement to vehicle ownership, providing hassle-free motoring.
Click here to read about how we have helped on the side of the road.
- Mondial Assistance Battery warranty (443 Kb)
Mondial Assistance also specialises in building customer relationships on behalf of our clients’ brands—chances are if you own a vehicle provided by one of our clients, you may have already spoken to someone in our team without realising it.
Our customer teams are exclusively dedicated to the brand represented, living and breathing the brand and culture. We assist our clients by capturing customer's opinions, ideas and comments to improve product effectiveness and customer retention.
Mondial Assistance can also help manage customer information lines, ensuring customers are informed and up to date with information about our clients' products and services. We operate 24 hours a day, 7 days a weeks, 365 days a year.