Mondial Assistance
How can we help?*
How can we help?
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Health and Lifecare
Life is full of challenges. We believe that the right support can make things a lot easier. As a specialist assistance company, our universal approach to assistance—throughout the 33 centres we operate in 28 countries— is ‘how can we help?’
One of our strongest core competencies is being able to seamlessly and rapidly connect complex networks of providers with people in need—with your customers or with people under your care.
Our dedicated medical, health and property assistance teams not only have professional skills and qualifications, they are adept communicators and they are accustomed to providing intuitive, emotional support to people in need.
What we offer
We provide health, medical and property and assistance services:
in-home patient education and administration of medication by trained medical professionals
- pharmaceutical patient support programs and product familiarization programs
- adherence programs—assisting patients with reminder services, education, encouragement and motivation
- slip and fall management—risk prevention programs
health services including disease management and health information
home emergency assistance and repairs
home maintenance assistance
after hours insurance services.
Our data and case management platform can link your customers and our providers via our network mapping capability, handle and record inbound and outbound call traffic, and facilitate monitoring and reporting.
24 hours a day, 365 days a year, this reach and connectivity empowers your customers because no matter where they are, they know we are at their side to provide them with quality service solutions. Because of this we have the trust and confidence of clients worldwide. Whatever the challenge, we are here to help.
We currently deliver property assistance services to elderly Australians on behalf of the Federal Government’s Department of Veterans' Affairs, insurance and medical assistance solutions to the travel insurance industry, assistance services to quality car manufacturers, and health insurance for overseas students in Australia.
For more information, please contact:
| Name | Meredith Staib, General Manager Medical Assistance Department |
| Telephone | (07) 3305 7152 |
| mstaib@mondial-assistance.com.au |