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Customer gets into a sticky situation.
At Mondial Assistance, it’s our job to help customers out of trouble. Here’s how we helped one customer out of a sticky situation – literally!
A few days after a customer refuelled their vehicle, they realised that they had accidentally used the wrong type of fuel. So they called Mondial Assistance, their vehicle manufacturer’s Roadside Assistance Provider, to see if they could help with the problem.
When the Roadside Assistance Provider arrived at the scene, they decided to remove the console to disengage the transmission. To do this, they needed to access the transmission, which is located underneath the cup holders in the centre console.
However, a sticky substance had been spilt down the console and the Provider was unable to remove the cover to access the transmission.
After an hour of trying to remove the console from the sticky substance, the Provider managed another way to move the vehicle to tow the customer’s vehicle back to the manufacturer dealership, so the fuel could be drained from the tank, and the sticky substance around the console and transmission could be removed.
The customer was extremely happy to have both problems rectified at the same time.
ABOVE LEFT: Roadside Customer Service Assistant, Sunny Wijeratne helped a customer out, who had refuelled their car with the wrong type of petrol.
You’re in good hands with Mondial Assistance.
At Mondial Assistance, our experienced teams would not be able to help clients and their customers as well as we do, without being proactive. In this case, our Provider looked for an alternative solution to fix a problem that would avoid damaging the vehicle.
In 2007 our Automotive Assistance team helped with 71,700 roadside breakdowns Australia-wide, and 3.5 million cases globally. Yet, in every case we strive to provide a superior level of personal service, which sets Mondial Assistance apart.
Mondial Assistance Australia is a leading provider of Assistance services. Around the clock, around the world, we’re always ready to help you - whatever it takes.
Page update: 06/10/2008