Mondial Assistance

…you probably don’t expect to end up in hospital with pneumonia. But that’s just what happened to one young traveller, while on a recent Tour throughout Europe. How would you cope with a situation like this?

A young traveller was on the trip of a lifetime, when they became ill with pneumonia. A customer’s family member contacted Mondial Assistance, the emergency medical assistance provider of their travel insurance policy, to advise the customer had been admitted to hospital in a large European city.

Due to language barriers, Claire Jasudasen, a Medical Assistance Case Manager, contacted our medical assistance agent in the European city where the customer was ill to assist with translating medical reports and obtaining updates on the customer’s condition.

Our medical staff also liaised with the customer’s family, regarding their medical treatment and progress. The customer recovered well and decided to continue with the Tour.

Upon being released from hospital and approval of their claim, Medical Assistance Case Manager Michael Stein arranged a flight, so the customer could continue their tour.

ABOVE LEFT: Medical Assistance Case Managers, Michael Stein and Claire Jasudasen, helped a traveller struck down by pneumonia, while on a tour around Europe.

You’re in good hands with Mondial Assistance.

Our ability to provide overseas emergency medical assistance through our Group presence around the world, means we are truly connected to the people we’re assisting in a caring way.  In this case, our medical assistance team members remained in contact with the customer and their family, keeping them informed every step of the way, and providing regular updates on the customer’s condition.

In Australia during 2007, we handled over 65,000 Travel Insurance claims and more than 9,182 Medical Assistance cases. Yet, in every case, we strive to provide a superior level of personal service, which sets Mondial Assistance apart. 

Our Medical Assistance is the key to your safety, 24 hours a day, 7 days a week, 365 days a year - we’re here to help our  customers. Mondial Assistance Australia is one of the leading providers of Emergency Medical Assistance. Around the clock, around the world, we’re always ready to help you - whatever it takes.