Mondial Assistance

We are the Mondial Assistance Group. And we’re here to help. In fact we’ve been helping people for nearly 60 years. We are the world leader in assistance services and travel insurance and we are people we care about people.

Whoever you are, wherever you are, we’re here to help.

You might be a traveller who has lost luggage. Or the driver of a vehicle that has broken down in the desert. Maybe your garage was flooded or your roof was damaged in a storm. Perhaps you have broken your leg in a ski accident or are an elderly person with a chronic illness.

For as many different possibilities and scenarios as there are people, we’re here to help you out of a difficult situation, throughout the world, around the corner, or in your own home. Our job is to provide rapid, caring, quality services whenever you need them, wherever you are.

We reach far and wide to get the job done.

You may very well ask how we could possibly be everywhere at all times in nearly all capacities? First it’s because we have more than 10,000 talented and dedicated employees. We speak 40 different languages and are responsible for operations centres in 28 countries across five continents. We work hand in hand with 180 correspondents and an extensive global network of 400,000 quality service providers ranging from automotive technicians to medical experts, home repairers to legal advisors, and employment and retirement counsellors to social service workers. We rely on each other’s expertise and our shared mission of helping people to get the job done.

Four per cent of the world’s population rely on us.

Today our group counts 250 million beneficiaries. That is roughly four per cent of the world’s total population. We help someone, somewhere every two seconds and assist 4,000 people every hour. In 2009 we answered 42 million calls and handled 15 million cases around the world.

We’re global. We’re local. And we’re proud to be both.

It’s very important to us that we maintain a fine balance between our ever-growing international presence and our human dimension. Yes, our global reach is essential to meet the needs of our corporate customers and individuals too; but equally essential is our ability to apply cultural knowledge, understanding and sensitivity to local situations. We’re proud of our ability to do both.

Mondial Assistance Group is healthy and strong. In 2009 we generated sales of 1.673 billion euros, and net profit was 56 million euros.