A young international student studying in Australia was playing around with a vehicle on the side of the road, after a few too many drinks. He accidentally tripped, and in an unfortunate twist of fate, the car rolled over his back.

The student was admitted to hospital with a broken back. He needed to be immobilised for a few weeks – which meant no movement, sitting or standing. He is still in hospital, and once discharged, will need to be in a back brace for some time. 

As you can probably imagine, this case was anything but straightforward. His Australian Visa was about to expire. His OSHC Worldcare policy was also due to expire in a few weeks. And to make matters more complicated, his family wanted him moved to a private hospital, where the treating doctor requested $25,000 upfront, before seeing the patient.

Fortunately, the young man was well insured with three policies - an OSHC Worldcare policy, his Health Insurance from home and a policy covering repatriation.

This case required a great deal of liaison and coordination between Kim Pham, OSHC Claims Team Leader and the OSHC Claims Team, as well as Nicole Pridham and her Medical Assistance Team mates, who liaised with other insurance companies, to ensure the best possible solution for the young student. This highlights just how important it is for different divisions within Mondial Assistance to stay connected and work together synergistically.

ABOVE LEFT: Kim Pham, OSHC Claims Team Leader and Nicole Pridham, Medical Assistance Case Manager worked together to ensure the best possible outcome, when an International student studying in Australia stuck unexpected trouble.

You’re in good hands with OSHC Worldcare. 
Our experienced teams would not be able to assist policy holders as well as we do, without being proactive. Our ability to provide Medical Assistance and claims processing in-house, not to mention our Group presence around the world, means we are truly connected to the people we’re assisting in a caring way.

In Australia during 2006, we arranged 92,860 OSHC policies for students. And in the same year, we processed 273,000 OSHC claims. Yet, in every case, we strive to provide a superior level of personal service, which sets Mondial Assistance apart.

OSHC Worldcare gives international students peace of mind while studying in Australia. We’re always here to help, 24 hours a day, 7 days a week, 365 days a year. Accidents do happen. But with OSHC Worldcare, you’re covered for out of hospital and in hospital medical services, pharmaceuticals and emergency ambulance assistance.

Mondial Assistance Australia is a leading provider of Travel Insurance and Overseas Student Health Cover, as well as Automotive and Emergency International Medical Assistance. Around the clock, around the world, we’re always ready to help you - whatever it takes.