Almost everyone has locked the keys in the car at one time or another. But what would you do if you accidentally locked the keys in the car, along with your child?

A customer had parked their car, when they accidentally locked their young child in the car, with the keys still in the ignition.

The customer’s partner immediately went to retrieve the spare keys, but this was going to take quite some time. So the customer decided to call Mondial Assistance, the Roadside Assistance provider, to see if we could assist in any way. 

Inger Faber, our Roadside Customer Service Assistant, arranged for a provider to attend the scene straight away. Sensing their anxiety, Inger updated the customer every five minutes as to when the provider would arrive, and to confirm that the child was showing no signs of distress.

The provider arrived within 15 minutes, quickly retrieving the keys from the vehicle, along with the child, safe and sound. The customer was then able to continue their day, despite a very traumatic start.

ABOVE LEFT: Roadside Customer Service Assistant, Inger Faber’s calm approach helped a customer unlock their car.

You’re in good hands with Mondial Assistance.
Our commitment to professionalism means that we consistently deliver high standards of service to our customers. In this case, our Customer Service Assistant responded in a professional manner, keeping the customer and the provider informed at all times, during a distressing situation.

In 2007, our Automotive Assistance team helped with 71,700 roadside breakdowns Australia-wide, and 3.5 million cases globally. Yet, in every case, we strive to provide a superior level of personal service, which sets Mondial Assistance apart.

Mondial Assistance Australia is a leading provider of Assistance services. Around the clock, around the world, we're always ready to help you - whatever it takes.