A young international student was involved in a surfing accident, while living in Australia. After the accident, the student's flatmate called our Medical Assistance team to inform us that he had been admitted to hospital.

Our Medical Team immediately contacted the student’s mother overseas, advising that her son was in hospital, and that treatment for his fracture was scheduled for the next day.

We assured his mother that we would keep her updated on her son’s condition, and provided her with the hospital’s contact details. We also suggested that if the family had any concerns, they should not hesitate to contact our OSHC Worldcare State Manager in Queensland, Pam Wilson.

Later that day, Pam received a call from the student’s mother, who was in tears. She was concerned about the quality of the hospital, her son’s level of cover, and was understandably stressed about the whole situation. 

Pam was able to explain to the student’s mother exactly what her son’s OSHC Worldcare Policy covered, as well as reassuring her that the Australian Health Care system adhered to the highest quality standards.

Fiona Slassor, Registered Nurse and Case Manager immediately arranged a guarantee with the hospital to cover the charges. She also provided frequent updates for the student’s mother, until she arrived in Australia.

Much to his mother’s relief, the student’s fracture was successfully pinned and plated. He was later discharged from hospital on crutches. 

The student’s family saved over $5,000.
Thanks to his OSHC Worldcare Policy, the student and his family were able to save over $5,000 on medical bills, while our Medical Assistance team provided regular updates and reassurance to his distressed mother.

ABOVE LEFT: OSHC Worldcare State Manager for Queensland, Pam Wilson, and Registered Nurse and Case Manager, Fiona Slassor, helped a young student who had been injured in a surfing accident.

You’re in good hands with OSHC Worldcare.
Our commitment to professionalism ensures that we consistently deliver high standards to our clients and their customers. In this case, we were able to respond to the situation efficiently and quickly, to ease a mother's serious concerns. 

In Australia during 2006, we arranged 92,860 OSHC policies for students. And in the same year, we handled 273,000 OSHC claims. Yet, in every case, we strive to provide a superior level of personal service, which sets OSHC Worldcare apart.

OSHC Worldcare gives overseas students peace of mind while studying in Australia. We’re always here to help, 24 hours a day, 7 days a week, 365 days a year. Accidents do happen. But with OSHC Worldcare, you’re covered for out of hospital and in hospital medical services, pharmaceuticals and emergency ambulance assistance.

Mondial Assistance Australia is a leading provider of Travel Insurance and Overseas Student Health Cover, as well as Automotive Assistance and Overseas Emergency Medical Assistance. Around the clock, around the world, we’re always ready to help you - whatever it takes.