While riding his prestige motorcycle through rural Queensland, Graeme Gardner suddenly broke down near a farmhouse, 40 kilometres from the closest town. Fortunately, the owner of the farmhouse was most hospitable, giving Graeme and his partner afternoon tea, as well as offering to garage Graeme’s bike, until help arrived.

As the provider of Roadside Assistance for the motorcycle manufacturer, Mondial Assistance faced a number of challenges. Firstly, Customer Service Assistant, Geoffrey Gregory, looked for a tow truck in the area, with the specifications and equipment required to tow this kind of motorcycle. He also searched for a mechanic to repair the motorcycle. However, once he discovered that there were none in the area, he proceeded to arrange for the bike to be towed.

Unfortunately, due to the remote location of the breakdown, the tow provider was not able to collect the bike until the next morning. So Geoffrey organised accommodation for Graeme and his partner at the nearest motel. He even arranged for the motel owner to collect them from the farmhouse (as there were no cab operators in the area) and take them back to the motel.

The tow provider also went above and beyond the call of duty. In the morning, he collected Graeme and his partner from the motel, then picked up the motorcycle from the farmhouse, before returning them to the dealership in Brisbane – 392 kilometres away!

Once the bike had been inspected, Graeme was told it would take a few days to order the parts and complete repairs. So Mondial Assistance arranged a cab to take Graeme and his partner back home, much to their relief.

Graeme saved over $1,100. 
As well as a great deal of stress, Graeme saved $1,108, thanks to Mondial Assistance, including $935 for towing, $77 for accommodation and $96 for cab fares. (This did not include the cost of the trip back to Brisbane in the tow truck, which was complimentary). 

“I am writing to thank you for the faultless service provided by your Automotive Assistance Team. Geoff from Customer Service was brilliant. He organised everything, without having to ask. He even arranged for the motel owner to come and pick us up from the farmhouse. Geoff was incredible. The service was great!”
Graeme Gardner

ABOVE LEFT:Geoffrey Gregory, Customer Service Assistant worked with our Automotive Assistance Team to help a stranded motorcyclist in rural Queensland. 

You’re in good hands with Mondial Assistance. 
At Mondial Assistance, our experienced teams would not be able to assist clients and their customers as well as we do, without being proactive. In this instance, we needed to source accommodation, transport, towing and liaise with the motorcycle dealership to arrange repairs. Saving the customer from a possible logistical nightmare.

In 2006, our Automotive Assistance team assisted with 68,000 breakdowns Australia-wide, and 3.5 million cases globally. Yet, in every case, we strive to provide a superior level of personal service, which sets Mondial Assistance apart.

Our Roadside Assistance cover is the key to your safety, 24 hours a day, 7 days a week, 365 days a year. Enjoy peace of mind, knowing that your vehicle is covered by our nationwide provider network.

Mondial Assistance Australia is a leading provider of Automotive Assistance, as well as Travel Insurance, Medical Assistance and International Student Health Cover. Around the clock, around the world, we're always ready to help you - whatever it takes.